Charismatic Leaders and Social Media Discussion
TIM PUTS HIS CHARISMA ONLINE
Tim is the sales manager at a national auto parts supplier. Among the many accounts his company serves are small auto supply stores, service stations, repair shops, supermarkets, and small retailers. Tim has a staff of fifteen external sales representatives, as well as five internal sales specialists who deal with online and telephone sales.
The auto parts supply business is highly competitive, with most of the competition providing equally good parts and service. The personal touch therefore becomes quite important in gaining sales. Providing good service—such as refilling orders on frequently purchased parts and delivering on time—is essential. Tim also believes that inspiring the sales staff is vital in gaining a competitive edge. He notes, “If I inspire my sales reps, they will do a better job of building relationships with their customers. If I inspire the reps to sell more and better, they might inspire their customers to buy more parts and supplies from us.”
Tim reasoned that his attempts to inspire and motivate the sales staff were working fairly well, but improvement was needed. When appropriate, he sees members of his staff in person, phones them, and sends out frequent voice mails and text messages. Yet Tim thought that he could do more: “I have been described as charismatic by my boss and several friends. Maybe I could get a bigger bang out of my charisma, if I made better use of the social media to inspire my staff.”
Tim decided that for the next month he would post inspiring messages on the Facebook, Twitter, Google +, and LinkedIn pages of all the members of his sales staff, including the internal staff. Tim would also post the same messages on his own pages. Six of Tim’s postings designed to project his charisma and inspire the staff were as follows:
Tim received fewer responses than he anticipated, but a few sales representatives thanked him for the positive ideas.
answer three question.
What else do you recommend that Tim do to express his charisma via social networking websites?