Preparing Digital-Age E-Mail Messages and Memos

Business : Mojitos PR Inc.
October 30, 2020
Consumer behaviour theories and concepts
October 30, 2020

Preparing Digital-Age E-Mail Messages and Memos

E-mail has replaced memos and letters for many messages and requires the same level of professionalism as print-based documents. The content of e-mail messages varies, but the guidelines regarding structure and format remain the same. Therefore, it is important to familiarize yourself with professional e-mail guidelines before beginning to compose a message.

Identify the parts of the e-mail message indicated by the bracketed numbers.

To: Latasha Bethanasamy

From: Joseph Pelletier

[1] Proposed Agenda for November 6 Meeting

[2] Dear Ms. Bethanasamy,

[3] Please review the following agenda for our next shareholder meeting, and recommend any changes.

Rising stock prices
Discussion of new investors
Portfolios and new funding
Introduction of new vice president

[5] Please send me any changes to the agenda by 3 p.m., November 3.

Many thanks,


[6] Joseph Pelletier

Financial Analyst

Office: 854.454.4356

Fax: 435.458.9738

Cell: 834.435.8490

Part [3] of the e-mail is the   .

Part [5] of the e-mail is the   .

Read the following e-mail, and then answer the questions.

To: Rosa Espinosa

From: Nick Lacoste

Subject: New-Hire Schedule


Your training will begin next week on Monday at 10 a.m.

You will begin by meeting our human resources manager. She will show you a presentation on our retirement plan and health benefits. You will then meet with the vice president of sales. You will conclude your training on Wednesday by attending a welcome lunch with your department.

You will have a busy week of training.


Which is the best revision for the e-mail’s closing?

Please prepare for the meeting by reading the employee handbook, and let me know if you have any questions.

Don’t miss the important meeting about the Christmas party on Tuesday at 1 p.m.

Have you heard about our softball team?

What is missing in the e-mail’s complimentary closing?

Sender’s name

Date and initials

Receiver’s name

Consider the scenario, and then answer the question.

You work for a marketing consulting firm. The company has hired two interns for the summer. You have been appointed to mentor Alyssa, one of the interns. Alyssa is a brilliant young woman, but she has no professional work experience. Her first day on the job, Alyssa fires off an unprofessional e-mail to your supervisor, which receives a disappointing response. Recognizing her mistake, Alyssa asks you for professional e-mail tips.

What e-mail tips should you give the new intern? Check all that apply.

Resist humor and sarcasm.

Be concise.

Care about tone.

Instantly respond to a sender’s message.

While e-mails are now usually used in place of interoffice memos, there are certain messages for which a memo may be more appropriate.

For which of the following messages would an interoffice memo be more appropriate than an e-mail? Check all that apply.

A long, complex message reporting the financial state of the company

A message about a legal issue that requires a permanent record

A brief message informing a coworker of a deadline

A message letting recipients know that a meeting has been canceled

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