In Chapter One of Policing America: Challenges and Best Practices, you read that there were developments for the police during the late 1970s and early 1980s. Foot patrols became more popular, and many larger jurisdictions (such as Newark, New Jersey; Boston, Massachusetts; and Flint, Michigan) even began to require this form of patrol. In Newark, an evaluation led to the conclusions that officers on foot patrol were easily seen by residents, produced a significant increase in the level of satisfaction with police service, led to a significant reduction of perceived crime problems, and resulted in a significant increase in the perceived level of neighborhood safety.
Newark, New Jersey is not the only location in the United States where an evaluation was completed to measure citizen satisfaction with the police. Visit the National Archive of Criminal Justice Data. In the search box, click on the Related Literature radial and type “citizen satisfaction” or “evaluations” in the search field. Information related to other studies involving citizen satisfaction with the police will populate. Choose two additional studies/evaluations which have been conducted in the United States as a means to measure the citizen satisfaction with the police from the list.).
For your discussion, analyze the results of the two studies you selected from the search result. How can this information be used to further the effectiveness of policing in today’s world? What are the advantages and disadvantages of being concerned with citizen satisfaction?
Our discussion first, individuals response, good and bad of post list reference
The two studies that I chose was Community Policing in Baltimore, 1986-1987 and Community Policing in Madison, Wisconsin: Evaluation of Implementation and Impact, 1987-1990.
In the first study that was selected, Antony Pate and Sampson Annan conducted the study to determine how foot patrols and community policing impacted Baltimore. While they were conducting the study, they collected data at two different times. In order to gather information, they asked a variety of questions. Some of the questions was about the police’s effectiveness, opinions about safety, and the satisfaction with the neighborhood (Annan & Pate, 1998). Overall, the purpose of the study was to gauge the changes within the community before and after any policing programs had been put into effect.
In the second study, it focused on the police department in Madison, Wisconsin and evaluated the organizational design that worked with the community oriented policing and problem oriented policing. When the study was going on, small portions of the department and community were tested as an experimental police district (EPD) and was able to measure the “quality of service delivery, quality of life in the community, and the quality of life in the workplace” (Skogan & Wycoff, 1996). In addition, the study was able to survey the community’s opinions about the department.
The studies can be used to further the effectiveness of policing because each case study was able to survey the citizens. Depending on their opinions, the administrators can make changes to improve the department and how the officers police the community.
The advantages of using citizen satisfaction is that the department can make changes to improve how some things are accomplished. A disadvantage would be that there may be a lot of negative feedback, which may show that the officers are not being effective in reducing the amount of crime or it takes a while for them to respond to a call.
Annan, S., & Pate, A. (1998). Community Policing in Baltimore, 1986-1987. Ann Arbor, MI: Inter-university Consortum for Political and Social Research. Retrieved from http://www.icpsr.umich.edu/icpsrweb/NACJD/studies/9401?archive=NACJD&permit=AVAILABLE&q=Community+policing+in+baltimore&x=0&y=0
Skogan, W., & Wycoff, M. (1996, February). Community Policing in Madison, Wisconsin: Evaluation of Implementation and Impact, 1987-1990. Ann Arbor, MI: Inter-university Consortum for Political and Social Research [distributor]. Retrieved from NACJD: http://www.icpsr.umich.edu/icpsrweb/NACJD/studies/6480?archive=NACJD&permit=AVAILABLE&q=community+policing+in+madison+wisconsin&x=0&y=0