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Individual Communication Paper, Team Evaluation Questionnaire, Warrick Model used, The following categories/section titles (headings/subheadings) are required for this assignment, this is not an option

This includes using these categories as section titles (always provide section titles/headings & subheadings).
Executive Summary
Background/Current Situation
Gap Analysis
Issues developed from the Gap Analysis
Recommendations, supported by literature
Conclusions

Harshman, E. F., & Harshman, C. L. (1999). Communicating with employees: Building on an ethical foundation. Journal of Business Ethics, 19(1), 3-19.
Kelly, D. (2000). Using vision to improve organizational communication. Leadership & Organization Development Journal, 21(1), 92-101.
Tennyson, P. A., & Ray, K. (2005). Creating a strategic communication plan that gathers no dust. American Water Works Association Journal, 97(1), 48-51,53-57,4.
Welch, M., & Jackson, P. R. (2007). Rethinking internal communication: A stakeholder approach. Corporate Communications, 12(2), 177-198. doi:http://dx.doi.org.libproxy.troy.edu/10.1108/13563280710744847.

5 total articles must be used, these are 4 of the 5

As we know, Warrick (2016) provided the components necessary for a high-performance team. Communication is one of those important elements, and as communication continues to be an area of improvement in organizations, this assignment is about developing an effective approach to communication from a leadership perspective. For this assignment, you will be analyzing a case in your textbook to determine what communication problems exist, summarize the issues in the case and make recommendations on how to improve the situation based on the requirements below. Please refer to the ‘start here’ document for an overview which may help you understand how to think about this assignment. Five academic articles are required for this project, four of those are listed at the end of these instructions. You may add one (or more) articles of your choice.

The case used for this project is in your textbook (Griffith & Dunham, 2015), Chapter 5, pages 91-92: CASE 5.1, The Apprentice.

This assignment is about developing an effective approach to communication in teams. Those in leadership positions must support and enable effective communication, and they must be able to identify communication issues as well as making solid recommendations on how to improve communication as well as addressing specific issues. For this assignment, you will be analyzing a case in your textbook to determine what communication issues exist, and then make recommendations supported by literature on how to improve communication. You will identify 3-5 major issues and make recommendations to resolve the issues using literature to support your recommendations. These major issues MUST align with the four concepts as addressed in Welch & Jackson (2007) (i.e., communicating commitment, understanding, awareness and a sense of belonging).

This project requires pulling information from multiple sources. Specifically, there are four articles listed at the end of these instructions which are required in your assignment, this means they must be used as citations and references.

The Welch & Jackson (2007) article, specifically on page 186, Figure 3, has the information necessary for this paper. This lists four important elements for internal communications; this includes communicating commitment, understanding, awareness and belonging to the employees. These four elements are required in your assignment. Kelly (1999) addressed the need to make sure the vision of the organization is aligned in all the activities and communication – so all communication should clearly support the vision and the goals. This should be reflected in interpersonal and organizational aspects of the communication process, as this is an essential element of leadership communication. (Links to an external site.)

The expectation for this assignment, which is an individual project, is to assess the situation, conduct a gap analysis to determine the main issues (4-5 key issues are required for this assignment), and make recommendations supported by literature to improve the communication issues.   Remember, the key parts of a GAP Analysis are simply to describe the current situation (i.e. positives and room for improvement), describe what the situation SHOULD look like (i.e. what you want to get to), and then a description of the actions necessary to “bridge the GAP” (i.e. Your recommendations).  Refer to Welch & Jackson (2007) for more information regarding recommendations. The intent of this assignment is for you to demonstrate that you can analyze and recommend appropriate solutions with expert sources. Please read through these instructions and then contact the course instructor if questions remain. Remember your project must justify your recommendations and address and how your recommended activities/behaviors will help make improvements.

The following categories/section titles (headings/subheadings) are required for this assignment, this is not an option.  This includes using these categories as section titles (always provide section titles/headings & subheadings).

  1. Executive Summary
  2. Background/Current Situation
  3. Gap Analysis
  4. Issues developed from the Gap Analysis
  5. Recommendations, supported by literature
  6. Conclusions

Below please find information on what to include in each of the above categories.

  1. An executive summary – we do not use an abstract because this is not a research paper, it is an applied paper and therefore intended to be used in an organization as a proposal for improvement. An executive summary explains to an executive exactly what the issues are, how you discovered the issues (analysis), and what you intend to do to improve the issues in 2 pages or less. An executive normally reads this; stay away from big words intended to impress and keep it simple and to the point – don’t waste the executive’s time!
  2. APA formatting throughout, grammar and spelling will be considered as well as sentence structure. Keep in mind that this is a demonstration of how well you can communicate not only your intentions, but also how well you write.
  3. Brief explanation of the background followed by a paragraph that explains the current situation. Provide a discussion of the gap that exists between ‘what is’ and what can be better in the situation – refer to the gap analysis instructions in the course. Include a summary of the ‘gaps’ (this is your analysis).
  4. Create a list of 4-5 key issues as a result of the analysis.
  5. Develop recommendations and must include literature support for your recommendations (this can’t be based only on your opinion). Literature support to justify how you prioritize your key issues should be included as appropriate. Priorities should be based on the urgency of the situation as well as available resources needed to address the situation, as this a consideration in all businesses/organizations.
  6. Please refer to one of the formats recommended in the URL links identified previously. This can be an appendix or a graphic that you include with your assignment. NOTE – it is HIGHLY recommended to include your gap analysis (figure, chart, table, etc.) as part of your paper.
  7. Review your paper. The four components from the Welch & Jackson (2007) article must be addressed in your paper. Are these missing from the case? If not, did you identify them in your gap analysis and how does leadership in the case address these elements? If they are missing, did you identify them in your gap analysis and what should have been done by leadership? What do you recommend for each? What article(s) mention(s) these four elements, and is/are these referenced and cited in your paper?
  8. Conclusions should be the final section

A minimum of five academic references (i.e. journal articles) in required APA format; websites, a limited use of your textbook (3 text citations maximum), or other sources may be added but these are in addition to the five journal articles.   References always start on a new page, “References” should be at the top and centered, references should be in alphabetical order by the last name of the first author (this is APA formatting; use the resources available in the course and the Troy Library if you are not familiar with APA formatting).  While a minimum of five journal articles/outside references is required for this assignment, students are welcome to include additional journal articles/outside sources that may enhance the quality of the analysis and recommendations.

The recommended size for this paper before the executive summary and the references section is 5 to 6 pages. Longer is not necessarily better! There is no problem if it runs a little over six pages – grades are not given based on the weight of the submission.

The following articles are required for this project, and while it should not be necessary to read every word in every article, there are certain concepts in each that will be very valuable to you in developing your knowledge about communication and how to approach effective and positive communications.  These may all be found in the ABI informs database in the Troy Library, and these are listed in the Library Guide for MSM 6633 with direct links.  It is reasonable to expect some of the concepts and information to appear on an exam in this course and in the capstone course.

Harshman, E. F., & Harshman, C. L. (1999). Communicating with employees: Building on an ethical foundation. Journal of Business Ethics, 19(1), 3-19.

Kelly, D. (2000). Using vision to improve organizational communication. Leadership & Organization Development Journal, 21(1), 92-101.

Tennyson, P. A., & Ray, K. (2005). Creating a strategic communication plan that gathers no dust. American Water Works Association Journal, 97(1), 48-51,53-57,4.

Welch, M., & Jackson, P. R. (2007). Rethinking internal communication: A stakeholder approach. Corporate Communications, 12(2), 177-198.  doi:http://dx.doi.org.libproxy.troy.edu/10.1108/13563280710744847.

Leadership Communication Rubric
Exceeds Expectations Meets expectations Does not meet expectations
Assess the Environment  (SLO 3.2.1aSLO 3.2.2a)  Selects and uses appropriate model to identify communication strengths and areas for development prior to making recommendations Selects and uses model before making recommendations; mostly addresses strengths and areas for improvement Does not use a model and/or recommends before analyzing; may use model incorrectly; may be mostly incomplete
Situational Analysis    (SLO 3.2.1aSLO 3.2.2a) Fully addresses all aspects of the model to correctly and fully address communication strengths and areas for development Conducts an analysis that partially identifies most strengths and weaknesses, using a model that is mostly complete Does not use a model to address communication strengths and weaknesses and/or may be mostly incomplete or invalid/inappropriate
Approach  (SLO 3.2.1bSLO 3.2.2b) Fully addresses all evidence aligned with the situational analysis; identifies the need for employee participation as part of the communication process Is evidence-based, arising from the situational analysis; mostly identifies the need for employee participation Poorly linked/to the situational analysis; does not include employee participation
Application  (SLO 3.2.1bSLO 3.2.2b)   Fully addresses specific leadership and employee communication behaviors and includes goals to improve communication Mostly identifies all key communication issues, may discuss the need to develop goals May identify 1 or no communication issues; may not demonstrate knowledge of necessary leadership behaviors for effective communication