|Provide a descriptive title
Now that we have covered the “Principles,” you have practiced writing communications for several purposes and audiences. As a result, you have also begun to think critically about style. Think back over your previous writing in the workplace (or, if need be, emailed or mailed communications you have written as a customer). What was a written exchange that did not go as you had hoped or that caused you some anxiety or regret? How might you have addressed it differently if you had thought more about audience and style?