1. Describe how leaders can positively affect organizational and unit culture in the current healthcare environment, and then consider how the culture affects relationships, learning, change, and innovation.
2. Consider a healthcare organization and discuss measures that might be selected for a BSC. Explain the rationale for selection of each measure and describe how leaders could ensure a balance of measures. Next, discuss how leaders can remain informed regarding the current status of the organization considering at a minimum volume, financial, quality, and satisfaction measures