Name of text book is Communication Skills for the healthcare professional.
The presence of family members during the visit may offer many significant benefits during the medical interview. Your patient is a 35 year old married female with a broken arm, her husband accompany her in examining room to see the doctor. Every question you ask her during the interview, he answers. What about this interview might concern you? Why or Why not?
Patient’s Ability to Understand
Debra Stems is a 69-year-old who has been suffering from flu-like symptoms for several days. She calls her primary care provider to make an appointment. The receptionist immediately tell Mrs. Stems that they do not have any openings The receptionist does not learn that Mrs. Stems has had a fever of 101 degrees for 2 days and does not recall that she had surgery to place an artificial heart valve just 8 months ago until after the call was ended. What are the possible consequences of the mistakes made by the receptionist? How can they be corrected?