Facilities Management

The Entrepreneur’s Faces paper
September 9, 2019
Organisational Analysis Report
September 9, 2019

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CX660009A: Facilities Management Assessment 1: Mini Case Studies
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Study Block 4: AUG 2019
Due date to be handed in: Wednesday of week 5
Submission: Upload soft copy to Moodle
Word Count Guidance: To be announced for each assignment
Weighting/Contribution: 30% of final mark
Learning outcomes: 1, 2
Level: 6
Lecturer: Alfred Luther
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Assessment Overview
This is the first of two assessments. For this assessment you will review several small case studies and answer the questions aligned to each case study to demonstrate your ability to apply facilities management and evaluate health and safety practices in the hotel industry.
Conditions of Assessment
This is an individual assessment that you will complete in your learner-managed time, however, your teacher will provide opportunities during class time for clarification, guidance, collaborative working opportunities, and group discussion. All work must be referenced appropriately using APA 6th edition. In order to pass this course, you must achieve a cumulative grade of at least 50% across the assessments for this course.

Do not copy the questions into your submission document – this is to ensure that there is no similarity in your submissions.

Learning Outcome(s) Assessed
1. Apply facilities management knowledge, tools and techniques to manage in an hotel environment
2. Evaluate current health and safety practices and the security requirements of the hotel industry

Capability focus:
• Acts responsibly
• Practices Health and safety
• Solves problems

Reassessment/Resubmission/Extensions
Please see your course outline for guidelines around reassessment, resubmission, and extensions.

Instructions
Please read each of the mini case studies carefully and answer the questions provided. Each question is not awarded marks separately, rather your answers will be considered holistically for you to demonstrate application of facilities management and the evaluation of health and safety practices and security requirements in the hotel industry.

MINI CASE STUDY 1: MAINTENANCE PLAN
Apply your knowledge of facilities management tools and techniques to prepare a preventive maintenance plan for equipment (of your choice) within a restaurant or a kitchen. Remember to include a description of the equipment supported with a picture, as well as all necessary preventive maintenance schedules, instructions, guidelines, and procedures as required in a preventative maintenance plan.

Evaluate the extent that the systems and procedures of the maintenance/ facilities department of a local hotel can use a work order system to sustain a good preventive maintenance management program and evaluate these systems and procedures against current health and safety practices and security requirements of the hotel industry.

Remember to support your answer with relevant literature and examples.

MINI CASE STUDY 2: CORPORATE SOCIAL RESPONSIBILITY
The principal objective of responsible companies is to create loyalty amongst their customers and develop a sense of concern about issues related to the environment, social equity and responsible consumer behaviour. Thus, a company committed to sustainable development should develop a partnership of equality. Logically, the relationship is not simply one of buyer and seller dealing with monetary transaction but rather one of striving for the common and greater good, in other words, Corporate Social Responsibility (CSR).

Apply your knowledge of facilities management techniques to discuss the key responsibilities that a hotel or a corporate chain has adopted when embracing Corporate Social Responsibility in a hotel environment? Evaluate how Corporate Social Responsibility can impact health and safety practices and security requirements in the hotel industry.

Remember to support your answer with relevant literature and examples.

MINI CASE STUDY 3: WE ARE IN HOT WATER NOW
Please read the following case study and consider the task that follows.

Andre whistled cheerfully as he slipped his screwdriver back into his tool belt. The shower valves were now fixed and the water running fine. He picked up the phone and put Room 933 back into service. It had been a busy day, with extra pressure to get all open guestroom orders completed.
The 400-room hotel was gearing up for the start of a convention being held at their property for the first-time. The 30year-old hotel was at 100% occupancy and the maintenance staff had been working hard all day to make sure all guestrooms were in service so no one would have to be turned away.
Andre’s whistling stopped abruptly as he entered the unusually chaotic maintenance plant where Joshua, the engineer on duty, was in a panic. When Andre had last been down, Joshua had been reviewing bids for a long overdue tub resurfacing project. Now he’d pushed the papers aside and was banging on the side of a water tank.
“What’s up?” Andre asked. “One of our guestroom water heaters is down,” Joshua said. “This entire tank is cold, and our demand is going to be incredible tonight. I just called our contractor and they can’t get anyone out here until tomorrow morning.”
“Don’t we have back up?” asked Andre.
“We do,” Joshua answered, “but it’ll never provide enough hot water for this evening, much less tomorrow morning – the demand is way too high.”
“This could be bad,” Mora, the department’s Admin assistant, said. “You already had to turn the thermostat on the tank up this morning from 120 degrees to 130 degrees because of all the complaints we were getting about cold water.”
“Have you called Marty Yet?” one of the engineers asked, referring to the director of engineering who had left the day before to on a two-week honeymoon.
“I can’t call him on his honeymoon,” Joshua said. “He left me in charge; I’ve got to figure out a way to solve this. Man, I told him we needed to fix it.”
“If they hadn’t deleted it from the capital plan in favour of hew are for the hotel lobby, we wouldn’t be in this fix,” said Mora.
Andre scratched the back of his head and looked over at the heater, “Say, I bet we could do a temporary fix. It’s only a couple feet away from the water heater for the laundry. With a little bit of in piping, we could connect the two, open a valve and start moving the water over. The laundry will be closed tonight, and they won’t need any of the water.”
“Now that’s some creative thinking!” Joshua said, “And the laundry tank is set at 160 degrees. That should be hot enough cover any extra demand we get tonight.”
“I’ll go get the piping and start working on it,” Andre said. “I should be able to get that fixed up in less than a half hour.” Joshua smiled and slapped Andre on the back. “You’re a life saver. It’s easy to see why you were name our department’s employee of the month three times running.
“By the way,” Mora said, “housekeeping just turned in a work order on the room you just left. Apparently, the room attendant noticed that the grab bar was loose.”
“Really?” said Andre as he left the room, “I didn’t notice. It probably wasn’t too bad. – I’ll get on it tomorrow.”
Elsewhere in the hotel, Solomon Alvi signed his credit card slip at the front desk, raising his eyebrows slightly as he listened to the two front desk employees discussing all the complaints, they’d been receiving about cold water in the guest rooms. He made a mental note to be sure to use more hot than cold water in his shower.
The bell boy appeared promptly at his side and accompanied him to room 933, an executive suite hotel. He plugged in his laptop and spent a few hours making final preparations for his opening speech the next morning. Finally, in need of a break, he decided to take a relaxing, hot shower before calling room service for dinner.
Solomon began running the water, letting it heat up while he prepared for his shower. He was pleasantly surprised that the water felt immediately warm, despite the grumblings he’d heard at the front desk. “This will be good,” he thought to himself. Murmuring lines to his speech, he stepped into the tub and began soaping up.
Back in the maintenance shop, Andre had finished the connections between the hot water heaters and Joshua threw the switch to start – pushing the laundry’s hot water into the system. “There’s one crisis averted” Joshua said. “Let’s finish up our paperwork and call it a day, shall we?” I’ll take you out for a drink.”
In room 933, Solomon was halfway through his speech when he was shocked out of his reverie by a burst of scalding hot water. He yelped, took a quick step backward, and slipped on the tub floor. He reached for the grab-bar as he began to fall, but it ripped out of the wall, smacking him in the eye and spraying him with chunks of tile and drywall wall as he fell and hit his head on the tub’s side, as the scalding water continued to rain down on him.
Solomon managed to roll out of the tub and pour the half-melted ice from the ice bucket over his now-red body. He caught his breath and wrapped some ice in a washcloth and applied it to his eye, “Great, I’ll be sporting a shiner when I address our member’s tomorrow,” he thought as he put on his robe and left the bathroom.
He picked up the phone and called the operator, requesting emergency medical care. After tossing the receiver down,
Solomon Alvi, the president of the National Association of Safety Regulators, grimly began looking for his lawyer’s phone number.
Soon after, Andre pushed his arms through his jacket’s arms and turned to see the colour drain from Joshua’s face as he listened silently to a voice on the phone. Joshua hung up and swallowed hard.
“I think I’d better call Marty and tell him his honeymoon is over.”

TASK: Using the case study, evaluate current health and safety practices and the security requirements of the hotel industry that are highlighted in this scenario. Discuss the risks and hazards and the management of these in your evaluation. Apply your knowledge of facilities management, tools, and techniques to discuss managerial practices, which can complement a good facility design, to create a high level of safety for guests in a hotel?

Remember to support your answer with relevant literature and examples.

MINI CASE STUDY 4: EMERGENCY IN A TROPICAL RESORT
Please read the following case study and consider the task that follows.

Early one evening at the Daintree Forest Hotel, a tropical resort, John, Philip and Jill (all members of the receptionist staff) are busy checking in guests and dealing with their everyday reception duties.
John, the senior supervisor, who has been at the hotel since it opened, is replying to some questions asked by Mr Vidler, one of the hotel’s regular guests, While this is happening, Jill is busy preparing tomorrow’s arrivals and departures list for the housekeeping department and, at the same time, working with Philip, the junior member of staff on duty, rechecking the hotel’s room status. The hotel is fully booked for this evening. In fact, it is over-booked by 20 rooms. This was done allowing for possible ‘no-shows’, late cancellations, and 1800-hour release bookings. Other hotels in the area are also fully booked for this evening because of a catering exhibition being held in the nearby convention centre. The exhibition has been very busy today – the last day of the exhibition.
Janet Kong, the front office manager, comes into the front office to check if everything is in order. She then states that she is ‘popping out’ for a few minutes, to buy her nephew’s birthday present. As she goes out of the hotel, the telephone on the front desk rings. It is Mrs Rossi, the executive housekeeper, asking why six rooms have not been vacated. John checks the room status board and confirms that the room should be empty. He checks which guests are occupying the rooms and finds them to be exhibitors at the catering exhibitions. He asks Mrs Rossi if their luggage has been packed and is told that their belongings are all over the rooms. It is agreed that nothing can be done at this stage until the guests have returned to the hotel.
The hotel reception desk is directly opposite the hotel front door. As the doors are opening and closing it is becoming apparent to the receptionists that the wind outside is blowing more strongly. The sounds of the flag outside the hotel cracking against the pole, and of the canopies hitting against the building, can be heard at the reception desk. An emergency bell seems to be ringing in the distance.
At that moment, George, one of the hotel’s porters, saunters across to the reception desk.
‘I just heard that the cyclone warning has been upgraded,’ says George. ‘It was supposed to miss us completely, but now the weather bureau is warning of a change in its course.’
‘Oh yeah, just like they said last week, responds John. ‘They told us that we were going to be hit by a cyclone last week, and all we had was a big thunderstorm.’
‘That doesn’t mean that they won’t get it right this time,’ observes Jill. ‘Perhaps we should activate the cyclone warning plan.’
‘Never mind,’ responds John. ‘It’s that time if the year. The weather bureau always overreacts.’ Jill looks doubtfully at Philip but says nothing.
While the receptionists and the porter have been discussing the weather, Mr Wilson, an American tourist who is staying in the hotel, has arrived at the front desk.
‘I just heard on my portable radio that very bad weather is coming. Is that serious?’ he enquires.
‘No,’ replies John. ‘It’s only a thunderstorm. It’ll be over shortly.
‘Is it wise to heave the hotel?’ Mr Wilson asks anxiously. ‘No problem,’ says John. ‘Just be careful of the rain.’ At that moment, all lights in the foyer and the reception area go out. ‘Where’s the torch, John?’ asks Jill nervously.
‘Bottom right-hand cupboard, near the computer terminal,’ replies John.
Jill reaches into the cupboard, to find the torch. On finding it, she attempts to switch the torch on, but finds that it will not work.
‘John the torch is not working,’ cries Jill. ‘Try the other one,’ responds John. ‘Oh no, I lent that one to the engineering department last month.’
Fortunately, as if on cue, the lights come back on. In the meantime, Mr Wilson has disappeared from the reception counter, but is replaced with Mrs Cox. She had been due to check out later that evening, to catch a Cathay Pacific flight to Hong Kong.
‘Are flights still scheduled to depart this evening?’ enquires Mrs Cox.
“Er…. Probably,” replies Jill.
Can you check for me please?’ asks Mrs Cox
‘Er…yes,’ an uncertain Jill responds, wondering if she should use the telephone ‘Should we use the telephone?’ she asks John.
‘Of course, it’s only a rainstorm,” says John dismissively.
While Jill is telephoning the airport, Philip asks if it is OK for him to go off duty. His shift had finished fifteen minutes previously.
‘You go off duty Philip,’ says John, looking at his watch. ‘Nigel should be in shortly. In fact, he is twenty minutes late.’
Meanwhile, many people are entering the hotel, with soaking hats and coats leaving pools of water along the foyer’s marble floor. At the same time, the sound of crashing pot plants can be heard as the hotel’s front doors are swinging backwards and forwards.’
Someone’s stuck in the lift!’ shouts an unidentified voice. ‘Call engineering immediately, Jill,’ says John.
Jill calls the engineering department for assistance. This is followed by the sound of Jill crying in the corner. No one at the hotel had known that she is very nervous during thunderstorms. Unfortunately, many years previously, her father and brother had been driving in the northern part of Australia during a very bad storm when a falling tree had hit their car. Both had been killed instantly. On seeing Jill in a tearful state, John tells her to go into the back office for a while.
‘Can I stay an extra day?’ enquires Mrs Cox. ‘It has just been confirmed that my flight is cancelled for this evening.’ ‘Sorry Mrs Cox. We are, in fact, fully booked for this evening,’ replies John.
At that moment, Nigel, the latecomer, walks up to the front desk.
‘Full cyclone alert!’ announces Nigel dramatically. ‘Just heard it on the radio. Been talking about it all day, and now they’re really getting serious. Looks like this is the real thing this time!’

TASK: Using the case study, evaluate current health and safety practices and the security requirements of the hotel industry that are highlighted in this scenario. Discuss the risks and hazards and the management of these in your evaluation. Apply your knowledge of facilities management, tools, and techniques to discuss managerial, and safety and security, policies and practices to create a high level of safety for guests in a hotel?

Remember to support your answer with relevant literature and examples.

Marking Schedule
Criteria 10-9 8-7 6-5 4 3-0
Application of preventative planning
maintenance facilities management knowledge, tools and techniques and evaluation of current health and safety practices and the security requirements in the hotel industry
AND
Evaluation of how the hotel can use a work order system to sustain a good preventive maintenance program The response to the mini case study 1 demonstrates thorough, thoughtful, and appropriate evaluation of current health and safety practices such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with H
& S policies and the security requirements such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND thorough, thoughtful, and appropriate application of facilities management tools and techniques for preventative management maintenance planning in a hotel environment
The preventative maintenance plan includes a thorough, thoughtful and appropriate:
• Description of the equipment
• Preventative maintenance schedule with appropriate timeframes
• Preventative maintenance instructions and inspection guidelines with sufficient information to enable these to be followed appropriately and safely.
• Evaluation of the use of a work order system to sustain a good preventive
maintenance program
The response to the mini case study 1 demonstrates clear, detailed, and appropriate evaluation of current health and safety practices such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with H
& S policies and the security requirements such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND clear, detailed, and appropriate application of facilities management tools and techniques for preventative management maintenance planning in a hotel environment
The preventative maintenance plan includes a clear, detailed and appropriate:
• Description of the equipment
• Preventative maintenance schedule with appropriate timeframes
• Preventative maintenance instructions and inspection guidelines with sufficient information to enable these to be followed appropriately and safely.
• Evaluation of the use of a work order system to sustain a good preventive maintenance program The response to the mini case study 1 just demonstrates evaluation of current health and safety practices such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with H
& S policies and the security requirements such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND appropriate application of facilities management tools and techniques for preventative management maintenance planning in a
hotel environment
The preventative maintenance plan includes an appropriate:
• Description of the equipment
• Preventative maintenance schedule with appropriate timeframes
• Preventative maintenance instructions and inspection guidelines with sufficient information to enable these to be followed appropriately and safely.
• Evaluation of the use of a work order system to sustain a good preventive maintenance program The response to the mini case study 1 does not fully demonstrate evaluation of current health and safety practices such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with
H & S policies and the security requirements such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND does not fully apply facilities management tools and techniques for preventative management maintenance planning in a hotel environment
The preventative maintenance plan does not fully include an appropriate:
• Description of the equipment
• Preventative maintenance schedule with appropriate timeframes
• Preventative maintenance instructions and inspection guidelines with sufficient information to enable these to be followed appropriately and safely.
• Evaluation of the use of a work order system to sustain a good preventive maintenance program The response to the mini case study 1 does not demonstrate evaluation of current health and safety practices such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with H
& S policies and the security requirements such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND does not apply facilities management tools and techniques for preventative management maintenance planning in a hotel
environment
The preventative maintenance plan does not include an appropriate:
• Description of the equipment
• Preventative maintenance schedule with appropriate timeframes
• Preventative maintenance instructions and inspection guidelines with enough information to enable these to be followed appropriately and safely.
• Evaluation of the use of a work order system to sustain a good preventive maintenance program.

Application of corporate social responsibility within
facilities
management
knowledge, tools and techniques and evaluation of current health and safety practices and the security requirements in the hotel industry 10-9 8-7 6-5 4 3-0
The response to the mini case study 2 demonstrates thorough, thoughtful, and appropriate evaluation of current health and safety practices such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with
H & S policies and the security requirements such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND thorough, thoughtful, and appropriate application of facilities management tools and techniques for corporate social responsibility in a hotel environment such as:
• Some key responsibilities and/ or
initiatives that a hotel or a corporate chain had adopted when
embracing CSR
The response to the mini case study 2 demonstrates clear, detailed, and appropriate evaluation of current health and safety practices such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with
H & S policies and the security requirements such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND clear, detailed, and appropriate application of facilities management tools and techniques for corporate social responsibility in a hotel environment such as:
• Some key responsibilities and/ or
initiatives that a hotel or a corporate chain had adopted when
embracing CSR
The response to the mini case study 2 just demonstrates evaluation current health and safety practices within corporate responsibility such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with
H & S policies and the security requirements within social responsibility such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND appropriately applies facilities management tools and techniques for corporate social responsibility in a hotel environment such as:
• Some key responsibilities and/ or
initiatives that a hotel or a corporate chain had adopted when
embracing CSR
The response to the mini case study 2 does not fully demonstrate evaluation of current health and safety practices such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with
H & S policies and the security requirements such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND does not fully apply facilities management tools and techniques for corporate social responsibility in a hotel environment such as:
• Some key responsibilities and/ or
initiatives that a hotel or a corporate chain had adopted when
embracing CSR
The response to the mini case study 2 does not demonstrate evaluation of current health and safety practices such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with
H & S policies and the security requirements such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND does not apply facilities management tools and techniques for corporate social responsibility in a hotel environment such as:
• Some key responsibilities and/ or
initiatives that a hotel or a corporate chain had adopted when
embracing CSR

Application of facilities
management
knowledge, tools and techniques and evaluation of current health and safety practices and the security requirements in the hotel industry to a guest bathroom safety & maintenance scenario 10-9 8-7 6-5 4 3-0
The response to the mini case study 3 demonstrates thorough, thoughtful, and appropriate evaluation of current health and safety practices such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with
H & S policies and the security requirements such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND thorough, thoughtful, and appropriate application of facilities management tools and techniques for evaluating current safety & security practices with respect to guest bathroom safety & maintenance such as
• Evaluating and managing
risks & hazards in the guest
bathroom & the management of those
• Or discuss managerial practices, which can complement a good facility design to create a high level of safety for guests The response to the mini case study 3 demonstrates clear, detailed, and appropriate evaluation of current health and safety practices such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with
H & S policies and the security requirements such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND clear, detailed, and appropriate application of facilities management tools and techniques for evaluating current safety & security practices with respect to guest bathroom safety & maintenance such as
• Evaluating and managing
risks & hazards in the guest
bathroom & the management of those
• Or discuss managerial practices, which can complement a good facility design to create a high level of safety for guests The response to the mini case study 3 just demonstrates evaluation current health and safety practices within corporate responsibility such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with
H & S policies and the security requirements within social responsibility such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND appropriately applies facilities management tools and techniques for evaluating current safety & security practices with respect to guest bathroom safety & maintenance such as
• Evaluating and managing
risks & hazards in the guest
bathroom & the management of those
• Or discuss managerial practices, which can complement a good facility design to create a high level of safety for guests The response to the mini case study 3 does not fully demonstrate evaluation of current health and safety practices such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with
H & S policies and the security requirements such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND does not fully apply facilities management tools and techniques for evaluating current safety & security practices with respect to guest bathroom safety & maintenance such as
• Evaluating and managing
risks & hazards in the guest
bathroom & the management of those
• Or discuss managerial practices, which can complement a good facility design to create a high level of safety for guests does not curren such as:
• practices


• have information
• of the hotel industry
techniques for & security pract such as

The response to the mini case study 3 demonstrate evaluation of
t health and safety practices
Being current with H & S policies &

Ensuring workplaces are safe and well maintained
Ensuring workplaces comply with
H & S policies and the security requirements such as:
Ensuring employees and guests been provided with appropriate safety training &

Ensuring that employees adhere to
H & S practices in workplace
AND does not
apply facilities management tools and evaluating current safety ices with respect to
guest bathroom safety & maintenance
Evaluating and managing risks & hazards in the guest
bathroom & the management of those Or discuss managerial practices, which can complement a good facility design to create a high level of safety for guests
Application of facilities
management
knowledge, tools and techniques and evaluation of current health and safety practices and the security requirements in the hotel industry to a
natural calamity emergency scenario 10-9 8-7 6-5 4 3-0
The response to the mini case study 3 demonstrates thorough, thoughtful, and appropriate evaluation of current health and safety practices such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with
H & S policies and the security requirements such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND thorough, thoughtful, and appropriate application of facilities management tools and techniques for evaluating current safety & security practices with respect to a natural calamity emergency such as
• Evaluating and managing
risks & hazards in case of a natural calamity & the management of those
• Or discuss managerial practices, which can create a high level of safety for guests The response to the mini case study 3 demonstrates clear, detailed, and appropriate evaluation of current health and safety practices such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with
H & S policies and the security requirements such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND clear, detailed, and appropriate application of facilities management tools and techniques for evaluating current safety & security practices with respect to a natural calamity emergency such as
• Evaluating and managing
risks & hazards in case of a natural calamity & the management of those
• Or discuss managerial practices, which can create a high level of safety for
guests
The response to the mini case study 4 just demonstrates evaluation current health and safety practices within corporate responsibility such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with
H & S policies and the security requirements within social responsibility such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND appropriately applies facilities management tools and techniques for evaluating current safety & security practices with respect to a natural calamity emergency such as
• Evaluating and managing
risks & hazards in case of a natural calamity & the management of those
• Or discuss managerial practices, which can create a high level of safety for
guests

The response to the mini case study 4 does not fully demonstrate evaluation of current health and safety practices such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with
H & S policies and the security requirements such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND does not fully apply facilities management tools and techniques for evaluating current safety & security practices with respect to a natural calamity emergency such as
• Evaluating and managing
risks & hazards in case of a natural calamity & the management of those
• Or discuss managerial practices, which can create a high level of safety for
guests
The response to the mini case study 4 does not demonstrate evaluation of current health and safety practices such as:
• Being current with H & S policies & practices
• Ensuring workplaces are safe and well maintained
• Ensuring workplaces comply with
H & S policies and the security requirements such as:
• Ensuring employees and guests have been provided with appropriate safety training & information
• Ensuring that employees adhere to
H & S practices in workplace of the hotel industry AND does not apply facilities management tools and techniques for evaluating current safety & security practices with respect to a natural calamity emergency such as
• Evaluating and managing
risks & hazards in case of a natural calamity & the management of those
• Or discuss managerial practices, which can create a high level of safety for
guests

Course Number: CX660009A
Title: Facilities Management
ASSESSMENT NUMBER 1 MINI CASE STUDIES
(INDIVIDUAL ASSESSMENT)
Study block Study Block 4 (AUGUST 2019)
Date issued Week 1 – Day 1
Due date Wednesday of Week 5 Time 2355 hours
Delivery: Turnitin Submission on the Moodle
Weighting 30% of the Final Grades
Marks out of 40
Instructions Complete this cover sheet and attach to you your assignment.
• This assignment must be your own work.
• Collusion, copying or plagiarism may result in disciplinary action.
• Appropriate referencing is highly recommended to get full marks.

Refer to following website for reference related resources:
http://www.cite.auckland.ac.nz/index.php?p=quickcite
Student Name
Student ID No Cohort number
Lecturer Alfred Luther Course Facilities
Management
Student declaration: I confirm that:
This is an original assessment and is entirely my own work.
Where ideas, tables, diagrams etc. of other writers have been used, I have acknowledged the source in every case.
This assignment has not been, nor will be, submitted as assessed work for any other academic course.
Signature of student:
Date

Bachelor of Applied Management & Graduate Diploma in Graduate Diploma in Hotel Management Page 10 of 11
Assessment 1: Mini Case Studies, AUG 2019 v1

RESOURCES:

https://doresearch.stanford.edu/policies/research-policy-handbook/environmental-health-and-safety/health-and-safetyprinciples#anchor-959

http://healthandsafety.gov.yk.ca/our-health-safety-system/preventive-maintenance
Bachelor of Applied Management & Graduate Diploma in Graduate Diploma in Hotel Management Page 11 of 11
Assessment 1: Mini Case Studies, AUG 2019 v1

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